New Goodman Fielder Online Shop
Online Shop
FAQs
What is the Goodman NZ Fielder Online Shop?
The Goodman Fielder NZ Online Shop is a website and app that allows Goodman Fielder customers to place and modify orders online 24/7.
How do I get access to the Goodman Fielder NZ Online Shop?
If you are a Goodman Fielder account holder you can access the Online Shop either by downloading the Goodman Fielder NZ Online Shop app or through your web browser at https://gfonlineshop.co.nz.
How do I log in for the first time?
For phones/iPads/Tablet users:
- Go to the Apple App store if you have an Apple device or the Google Play Store if you have an Android device and search for Goodman Fielder NZ Online Shop to install it.
- Download and open the app. If asked, click on ‘Allow’ button so we can show order notifications.
- An ‘Obscured View Alert’ may appear. Click ‘OK’, to get a better layout for your device.
- Enter your registered email address and use the password sent to you in your GF Online Shop Is Live email.
- For step by step instructions on how to log on for the first time, please check here for instructions.
For PC/Laptop users:
- Go to this new website https://gfonlineshop.co.nz to access the new Goodman Fielder NZ Online Shop.
- Enter your registered email address and use the password sent to you in your Goodman Fielder NZ Online Shop is live email.
- The system will then require you to set your own password. You can reuse your password if it has at least 8 characters and contains at least 1 number and 1 capital letter.
- If you have previously added the old Goodman Fielder NZ Online Shop as a favourite or bookmark, please delete and replace with the new website https://gfonlineshop.co.nz
If you have any questions or need assistance with the changeover, please contact Customer Services by emailing customerservice@goodmanfielder.co.nz or call on 0800 482 783 and select option 1.
What is a URL?
A URL (Uniform Resource Locator) is a unique website address entered in the navigation bar of a browser to navigate to a specific website on the internet. The URL for the Goodman Fielder NZ Online Shop is https://gfonlineshop.co.nz
Is there a shortcut to the Online Shop URL on my phone/browser?
Yes. For browsers, navigate to https://gfonlineshop.co.nz and add the website to your Bookmarks/Favourites list.
Do I need special technology to access the new Goodman Fielder NZ Online Shop?
No. The Online Shop has been designed to work on all standard devices. If accessing the Online Shop via a browser (e.g. Edge), please ensure you are using the latest, updated version of your browser software. Obsolete browser versions are not supported.
Supported Browser Software
Is the Online Shop available in other languages?
No. The Online Shop is currently only available in English.
What happens if a person leaves my organization but has access to the Online Shop?
You must inform Goodman Fielder if a person who has a login to the Online Shop leaves the business so their access can be revoked. Failure to notify Goodman Fielder means the ex-employee may potentially continue to access their account.
Will this new Goodman Fielder NZ Online Shop be faster?
Many factors affect the speed you experience, including WIFI – some of which are not within GF’s control. However, extensive performance testing is being conducted to ensure system speed is as good, or better, than the current Goodman Fielder NZ Online Shop.
Follow the below link to the training videos for our new Goodman Fielder NZ Online Shop. These videos take you through the step by step process of placing an order either by skipping date selection, ordering by date or creating and editing your standing orders.
The above link also has How to Guides on getting started on the new Goodman Fielder NZ Online Shop and downloading the App for iOS and Android.
English and Mandarin versions available.
Can one login be shared between various staff?
Yes, a single person’s email can be used and an agreed password shared, however it is preferable to set up each person separately with their own email and password. This way it will be clear who has accessed and/or changed orders via the Online Shop.
Can we give multiple people access to our account in the Online Shop (e.g. front of house has a separate login to back of house)?
Yes. There is no limit to the number of people you can allow to access your account via the Online Shop. Each user must be set up correctly in our systems and have a unique email address.
What problems might arise from sharing emails or having multiple users per site?
With sharing of emails, it will not be clear who specifically made changes to orders. Having multiple users per site, each with their own login is preferred as we have an audit trail of who made changes and when.
What happens if there are multiple venues with different people needing to order for each?
Providing each venue is set up with its own GF account, you can determine who is able to login to each venue and place orders. You just need to let GF know by phoning Customer Service Desk on 0800 482 783 for assistance.
Can I create and change standing orders?
Yes. Changes to current orders are effective immediately upon submission. However, standing orders changed via the Online Shop take two weeks to process. For example, if a change is made on Monday to Wednesday’s standing order, it won't apply to the next two Wednesday orders. To make the change come into effect sooner, you should also edit the next two upcoming Wednesday current orders. Note – this is different from making changes to standing orders via the Customer Service Desk (where changes may take effect sooner for some items).
Can I place multiple orders for one day?
Yes. If this is required, it is recommended that you populate the PO number field in each order to clearly differentiate the reason for the separate orders. The Online Shop displays a clear visual indicator to show multiple orders if relevant. Note, each order may incur the Delivery Fee if it falls below $50 total value.
Will orders refresh correctly and show me the very latest version?
Yes. Upon logging in the Goodman Fielder NZ Online Shop, orders will be fetched and show the most up-to-date (last saved) version. If you are using other channels to place orders in addition to the Goodman Fielder NZ Online Shop, we recommend you do not leave orders open for long periods of time before submitting them.
Can separate orders be set up – e.g. front of house milk and back of house bread?
Yes – you can separate ordering requirements into multiple separate deliveries per day. You will be responsible for managing the separate orders and you may incur multiple delivery fees.
Will multiple orders (e.g., front and back of house) that are delivered at the same time both be charged a delivery fee?
Yes. Unfortunately, if you do not want to combine all items in one delivery, then potentially separating orders out will incur multiple delivery fees.
Can I skip selecting the delivery date and just go shopping?
Yes. When you choose this option, the system will calculate the earliest possible delivery date that ALL items on the order can be provided. Bear in mind that if a single item on the order has a very long lead time, this will cause the entire delivery to be pushed out to accommodate this.
Can I still get a top-up order from my driver if I need one?
No. GF no longer offers top up/truck sales.
Will the new Online Shop show me stock on hand or communicate Out-of-stock products?
Products that are known to be out of stock will display on the Online Shop as dimmed and unable to be added to orders. The Online Shop is not able to show stock on hand.
Can I use my existing username and password?
Please use your existing email address, then follow these steps:
For phones/iPads/Tablet users:
- Go to the Apple App store if you have an Apple device or the Google Play Store if you have an Android device and search for Goodman Fielder NZ Online Shop to install it.
- Download and open the app; and if asked, click on ‘Allow’ button so we can show order notifications.
- An ‘Obscured View Alert’ may appear. Click ‘OK’, to get a better layout for your device.
- Enter your registered email address and use the password sent to you in your Goodman Fielder Online Shop is live email.
For PC/Laptop users:
- Go to this new website https://gfonlineshop.co.nz to access the new Goodman Fielder NZ Online Shop
- Enter your registered email address and use the password sent to you in your Goodman Fielder NZ Online Shop Is Live email.
- The system will require you set your own password. You can reuse your password if it has at least 8 characters and contains at least 1 number and 1 capital letter.
- If you have previously added the old Goodman Fielder Online Shop as a favourite or bookmark, please delete and replace with the new website
If you have any questions or need assistance with the changeover, please contact Customer Services by emailing customerservice@goodmanfielder.co.nz or call on 0800 482 783 and select option 1.
Can the old Online Shop be used after the new one goes live?
No, you will no longer have access to the old system.
Will my standing orders be transferred from the previous Online Shop?
Yes. As part of the change, Goodman Fielder will ensure all existing standing orders come through to the new system.
Will my Favourites be transferred from the previous Online Shop?
Yes. As part of the change, Goodman Fielder will ensure all items saved as Favourites in the existing Online Shop come through to the new system.
Will I incur a processing fee if I call Customer Service to place orders?
Yes. If you choose to call Customer Service rather than making your own order, a small fee will be charged per order. The fee will not be charged for general enquiries or assistance, and all fees will be waived for three weeks following the go live so that you have time to become comfortable using the new system.
Will cut-off times or delivery days change?
No. Cut-off times and delivery days will remain as they are.
Do I have to use the Online Shop?
If, for some reason, you choose not to use the Online Shop, Goodman Fielder will still process orders through our Customer Service Team, however a small fee will be incurred per order placed. Additionally, you may miss discounts that can only be accessed through online order placement. (Note: the fee will be waived for three weeks after go-live to allow you time to successfully move over to the new Goodman Fielder NZ Online Shop.
Can I access the new Goodman Fielder NZ Online Shop before the cut-over?
No. Customers cannot access the new Online Shop until they have been transitioned.
Who do I call for help?
In the first instance, please call GF Customer Service on 0800 482 783.
Can someone help me set up the GF Online Shop and provide training?
We are providing support via quick video tutorials and quick reference sheets. If you are still having difficulty, please have them phone Customer Service Desk on 0800 482 783 for assistance.