Covid 19 Important Information

Alert Level 4
Important Information for Customers about Covid 19 Alert Level 4

With the country’s move to COVID Alert Level 4, we want to assure you that Goodman Fielder sites remain open and we have products available. 

 

Changing your Orders 

At Alert Level 4 some customers are still trading and some not.  During this period we cannot accurately guess whether you need supplying or not, so we rely on you to communicate with us to adjust your orders, especially if you have standing orders for regular supply that now need to change.  Please contact your Goodman Fielder representative or the Customer Service Team.  Orders can be changed by:

  • Calling Customer Service on 0800 GET FOOD (438 3663)
  • Emailing Customer Service at customerservice@goodmanfielder.co.nz
  • Calling your distributor
  • Logging onto GF Online Shop (portal customers only)

 

Changes to delivery processes

We have made some adjustments to our operations and supply chain processes, to ensure the safety of our people and the manufacture and delivery of quality, safe products to our customers.  There may be some changes to delivery times due to unprecedented demand, and the need for distributors to change some delivery routes:

  • When making a delivery our driver will maintain a 2-metre safe working distance at all times.
    • A suitable physical barrier can be used instead for spaces less than 2m.
  • Social distancing to be maintained at all times when unloading, including pedestrian traffic movement around the site.
  • Only drivers are permitted on a delivery vehicle
  • Our delivery teams may not put stock away, merchandise, or put stock in fridges.
  • If there is a conflict between Goodman Fielder and Customer site regulations, the stricter protocol will be adhered to.
  • If required, the driver will contact the owner/manager of the site via phone to arrange alternate delivery locations.
    • If a driver cannot enter a store and has to leave product outside, they will contact and advise the manager
    • The driver will advise the relevant Regional Distribution Manager or transport manager who will flag and follow up any issues with GF sales management
  • No sign on glass PODs will be obtained. Normal “No signature available” procedure will be adhered to, and the recipient’s name will be noted down in the handhelds.

 

Some products temporarily unavailable

We have temporarily stopped manufacture of a small number of products, where their production process does not meet COVID guidelines.  See the list of affected SKUs by clicking this link.

 

As the situation continues to evolve, we will do our best to keep you informed and updated of any changes.  We have stamped it out before, and we will do it again.